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General conditions for using the Sacoddo platform

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Welcome to the Sacoddo electronic platform. When you use the platform, you acknowledge your acceptance of the general terms of use. If you do not agree to these general conditions, you cannot use the Sacoddo platform. The platform reserves the right to amend the general conditions of use at any time. Amendments are considered effective as of the date they are uploaded to the Internet. If we amend these terms, we announce the terms that have been modified by placing the date of the last update, which appears at the top of the terms page. Thank you for reviewing these terms to see if there are any new amendments. When you continue to access or use the Sacoddo platform, we will consider that you agree to the new amendments.

A limited, revocable, non-exclusive license granted to users to access the site and the content and services it provides, subject to respect for the terms of use referred to here. Any use of the site that does not respect these general conditions and does not obtain written permission from us is considered strictly prohibited.

  1. In regards to Sacoddo services
    1. The Sacoddo platform is an Internet site that enables users who have an account (members) and others, or rather members who suggest services (hosts) and the services they provide (hosting services), to publish advertisements for their services through the Sacoddo platform (ads) and to communicate and contract directly with the members who want Booking hosting services (travelers). Hosting services include renting houses for a short period of time for vacation or other purposes (houses), and also include activities for one or more days of various types, participating in demonstrations or entering certain places (activities).

    2. The Sacoddo platform is in no way linked to travel services or any other activity subject to special regulations and licenses. The Sakodo platform does not own, does not create content, does not sell or resell - does not supply, monitor, run or suggest any advertisement or service announced by the host. SAKUDO is not a travel organizer or agent, the hosts are solely responsible for their advertising and services. When members book or accept a booking, they have made a deal directly between them. The Sacoddo Platform is not and cannot be a party to a transaction concluded between members, and the Sacoddo Platform is neither a broker nor a guarantor. Sacoddo does not act as a representative of any member, except as stipulated in the payment procedures.

    3. Posts made by users cannot, in any case, be subject to monitoring by the platform. Each user bears full responsibility for his posts and commitments.

    4. The Sacoddo platform can contribute to resolving disputes. Sacoddo does not monitor or guarantee (a) the existence, quality, safety, conformity or legality of advertisements or hosting services, (b) the accuracy of the specifications contained in advertisements, ratings, comments or any content placed by members (in accordance with for the meaning referred to below), or (c) the Services or the conduct of Members and others. Sacoddo does not endorse any member, advertisement or hosting service. All data for a “confirmed” member (or similar term) only means that this member was the subject of a specific review or identification procedure, nothing more. This description does not constitute approval, endorsement, or guarantee from the Sacoddo platform regarding a member, as well as his identity, history, and degree of trust in him. You should always be careful when deciding to reserve an apartment, participate in an activity or event, use other hosting services, accept reservations, or engage in any exchange or communication with another member online or offline. The reviewed images (as defined below) are intended only to provide a photographic view of the advertisement at the time in which the image was taken, and do not constitute an endorsement by Sacoddo of any host or advertisement.

  2. Terms of entry and use of the platform
    1. The platform is intended exclusively for natural individuals aged 18 years or older, institutions, organizers or any legal entity recognized and subject to the applicable laws. Any entry that does not comply with these conditions is strictly prohibited.

    2. In order to access and use some of the Sacoddo platform, such as posting an ad or making a reservation, you must open an account (Sacoddo account). When you open a Sacoddo account for an institution, organization or any legal person, you certify that you have the authority to legally bind the name of this legal person and grant us all the powers of attorney and licenses mentioned in the terms of use.

    3. You can open an account by choosing an email address and password, or using your account on some other social platforms or networks such as Facebook and Google.

    4. It is necessary to provide accurate, current and complete information during the registration process and to constantly update the information in your Sacoddo account as well as that which appears in your public Sacoddo account. You bear all responsibility in the event of a false statement.

    5. It is prohibited to open multiple Sacoddo accounts unless licensed by the Sacoddo platform. It is also prohibited to leave or transfer in any capacity your Sacoddo account to other people.

    6. It is your full responsibility to maintain the confidentiality and security of your Sacoddo account login information. You are prohibited from revealing your account information to others. If you think that your account has been compromised or that it has been stolen from you, or that it has been hacked in any way, or in the event of unauthorized or certain unauthorized use of your Sakodo account, you must inform the platform directly. You are responsible for all actions that take place through your account, unless you do not authorize these actions, and no negligence on your part has been proven (for example: failure to report unauthorized use of your account or loss of account login information).

    7. For the purpose of transparency and fraud protection, we may ask members to provide official ID or any information or adopt other methods of monitoring for the purpose of verifying the identities, behavior and records of members.

    8. Every member can terminate his registration on the platform at any time by sending an email to the platform or by phone by calling the numbers shown on the platform’s contact page. However, in the event of cancellation during the reservation, the member remains committed to the general conditions of use during the entire reservation period. The platform can also, at any time, close an account on its part without notification if the member does not respect the basic terms of these general terms of use.

    9. The Sacoddo platform disclaims all responsibility in the event of negligence in terms of access and use.

  3. Service fees
    1. Rental reservations or any other services are free for travelers. Our advertising management services only are invoiced to the host according to the type of advertisement: 5% of the reservation value for a regular advertisement for rent for homes, 10% of the reservation value for a preferred type of “Premium” advertisement, and 3% of the reservation cost for activity advertisements. Commissions are deducted directly from the premium paid by the traveler. The remaining amount due will be paid to the host according to the method chosen by the host.

    2. In order to confirm a house rental reservation, an installment must be paid equal to the value of one night’s rental. If the reservation is for one night, the installment to be paid is equal to the price of one night’s rental. In order to confirm a reservation for a specific activity, 10% of the reservation value must be paid. The installment must be paid within three days following the date of booking through payment into the bank account or current postal account of the platform. Once the installment is paid, the reservation is final. An invoice is sent to you and the host via email. On the day of the home visit or the day of participation in the activity, you must pay the remaining amount in cash (shown on the invoice) directly to the host.

    3. Sacoddo reserves the right to amend the Service Fees at any time and will inform Members within a reasonable period of time before the new prices take effect. Fee changes will have no impact on reservations made before the effective date of the fee change.

    4. Ordinary advertisement (houses): “Ordinary” advertisements are managed directly by their owners by taking advantage of access to the reservations calendar management, and the reservation button enables you to retrieve the traveler’s phone number, to contact him directly by phone or via the platform’s messaging service. You can create A regular announcement, stating your phone number, publishing the necessary information about the service you propose, detailing the available dates and all the conditions you impose so that travelers can contact you directly.

    5. Favorite advertisement (homes): With this type of advertisement, the platform takes care of directing customers to your benefit. The platform’s phone numbers are placed in the advertisement. Travelers contact the platform to inform them of the available dates for booking and the conditions it imposes. When you register, you are asked to fill out an additional document that includes the conditions that travelers must meet. If there is a traveler who meets the conditions, the platform is responsible for contacting him for final booking. We will undertake to follow up on the payment of the due installment (referred to above), and then we will send you an invoice with each confirmed reservation. In addition, we suggest that we optimize your ad so that it receives maximum bookings, tour your home, take professional photos, verify the home and give the ad a tag (Home Verified), and also place your ad at the top of searches. If you make any amendment to the ad it is essential that you let us know immediately otherwise the 'Verified Home' tag will be removed.

    6. If the advertisement of a preferred type matches your requirements and you want to reserve a home, simply press the reservation button on the advertisement and choose a time that suits you to be contacted. One of our agents will contact you to confirm your information and discuss the tenant terms. If an agreement is reached, we will contact your host for final confirmation. We will then contact you to advise you that the initial installment payment must be made (see below for details), either by bank or postal transfer or you can go to our headquarters. You have a maximum of three days to pay the initial installment. Once this premium is paid, your reservation is confirmed permanently. An invoice will be emailed to you and your host.

    7. Verified home:

      In case the host chooses the “Preferred Ad” service, the platform sends its customers to the rental address and verifies the validity of all information provided in the ad. This measure serves as a rent verification service and will help build trust and encourage a culture of transparency and good practice. It should be noted that the rental verification is for a period not exceeding “09” nine months, upon expiration of this period, the house becomes unverified and it will be necessary to do it again (for free). In addition, the verification of the houses is done by the travelers themselves who will be staying in these houses, and this is through a rating and commenting system.

  4. Conditions for publishing advertisements
    1. Terms applicable to all ads

      When creating an advertisement on the Sacoddo platform, you must provide complete and accurate information about the hosting service (such as an accurate description of the home, its location, and available reservation dates), and specify any restrictions (such as bylaws) and applicable conditions (such as the minimum age or preparations required to carry out the activity). and provide other useful information requested by Sacoddo. It is your responsibility to keep the information in your ad up to date (including available booking dates).

      You are solely responsible for setting the price for your ad (“bid price”). Once a traveler has booked, you cannot ask him for a price higher than the price listed in the booking request. If this is confirmed, the platform reserves the right to close your account permanently. The images or videos used in your ads should accurately reflect the quality of the services you provide. Sacoddo reserves the right to impose a minimum number of images, of a specific format, size, resolution and quality for each ad.

      The inclusion and classification of advertisements in search results on the Sacoddo platform depends on various factors, such as search criteria, traveler preferences, host requirements, prices, available reservation dates, number and quality of photos, customer service, cancellation history, comments, ratings, type of service, and/or response rate to reservation requests.

      When you accept or pre-approve a traveler's booking request, you enter into a legally binding agreement with that traveler and must therefore provide the Host Service(s) to the traveler in the manner described in your advertisement on the date of the booking request.

    2. House ads

      Hosts must inquire for themselves and respect the applicable laws in the field of accommodation in our country, in addition to other laws directly or indirectly related to our services, before using our platform. In the event of a tenant violating these laws, the platform disclaims any responsibility and the ads are deleted as soon as Knowledge of its existence.

      Any advertisement you publish or a reservation for accommodation or a traveler’s accommodation at the Accommodation cannot violate any agreement you have entered into with a third party, and will be in compliance with all applicable laws (such as urban laws), tax obligations and other rules and regulations (including obtaining all permits, licenses and registrations). required).

      A host can only offer one listing per listing.

      If you choose to ask the traveler to provide a guarantee of a certain amount on your home, you should mention this in your advertisement. The host is prohibited from requesting a guarantee after confirming the reservation or outside the Sacoddo platform.

      The host has the right to request proof of the travelers’ family relationship (family book), in addition to documents proving the travelers’ identities. In case of refusal, the host can cancel the reservation.

      The host can add internal regulations to the residence that he deems appropriate, such as no smoking, no pets, etc. But this must be shown in the advertisement. Any reservation request for accommodation by travelers will be considered as express acceptance of these regulations, and travelers must inquire themselves about the internal regulations and respect them strictly.

    3. Announcements about activities

      Hosts who post advertisements for activities and events, other than home advertisements, accept and abide by the following conditions.

      Anyone who launches an activity or event in Sacoddo must have a high level of expertise in their field and a talent for communicating with travelers. In organizing activities.

      To propose an activity or event, you must create an advertisement and submit it to Sacoddo. Sacoddo reserves the right to publish or not publish the activity, or any proposed event. After publishing, the user may also delete an experience or event due to the provisions regarding deletion of advertisements, mentioned below, or due to any other provisions stipulated in the Sacoddo Terms of Use.

      All activities, events and hosts must meet the following requirements:

      • clarification:

        Hosts must describe their experience or event in a complete and accurate manner, including in particular the date and time, itinerary, meeting place, as well as what items will be offered to travelers.

      • Commitment related to reservations:

        Hosts must honor all their reservations, even if they concern only a small number of participants, except in the event of cancellation due to force majeure.

      • Real activation:

        Hosts must personally guide travelers throughout the activity.

      • Minimum traveler rating, ratings and engagement:

        Activities that have received a lot of negative comments from participants can be deleted.

      Sacoddo reserves the right to delete activities or events that do not meet any of the above criteria. When preparing an announcement for an activity, hosts must, if possible, fully inform travelers of the conditions of participation, such as minimum age, skills required, activity level or other requirements as well as the risks inherent in any activity or demonstration, and inform them of any other information necessary to participate safely in These activities or demonstrations (dress code, equipment, special certificates or licenses, etc.).

      Posting advertisements for non-profit purposes is free on the Sacoddo platform: If you wish to submit an activity or event on behalf of a non-profit organization or association (“social impact activity”), you must meet the requirements below to propose a social activity. When you set up an ad for a social activity, you represent and warrant that you are legally authorized to act on behalf of your non-profit and acknowledge and accept that all payments will be made into an account held by your non-profit. You and your non-profit organization acknowledge that advertising for a social or charitable impact activity does not raise funds for commercial purposes and that Sacoddo does not have the legal capacity to raise funds and is not considered a funder. It is up to the nonprofit to determine what portion of their quoted price, if any, constitutes a charitable donation. You and your nonprofit are solely responsible for compliance with all laws applicable to your organization and social impact activities.

      Hosts bear full responsibility for the activities and events they propose and present. Sacoddo is only a communication platform and is not an operator, organizer or owner of tours, activities, travel services, activities or events and does not sell, provide, manage or control. Sacoddo's responsibility is limited to publishing advertisements on the Platform, and nothing else.

      Hosts are responsible for obtaining all equipment necessary to present an activity or demonstration. You agree to assume full responsibility for ensuring that the equipment used in your experiment or demonstration is in good condition and complies with all applicable laws. If you violate legal requirements, you bear any risk of damage or accidents.

      You are responsible for familiarizing yourself with all laws and regulations that may apply to your intended activity and for complying with these laws to obtain the necessary licenses, permits or approvals before proposing any activities or events.

  5. Special conditions for travelers
    1. Conditions applicable to all bookings

      Subject to respecting all conditions set by Sacoddo, the Traveler can book a proposed stay on the Sacoddo Platform by following the booking procedures described above. All fees are included, including the price quoted, and the warranty (if any), all of which are stated in the advertisement before booking.

      Upon receipt of your booking confirmation from Sacoddo, a legally binding agreement is concluded between you and your host.

      In order to book a hosting service on behalf of additional travelers, you must verify that each of them accepts and respects the terms and rules set by the host, as well as the terms of use of the platform. If you book for an additional traveler who is a minor, you represent that you are legally authorized to act on their behalf. In order to participate in an activity, event or other hosted service, minors must be accompanied by an adult who is legally responsible for them.

    2. Book homes

      Traveler agrees that a confirmed reservation of Accommodations constitutes limited permission granted by the Host, to occupy and enjoy the Accommodation for the duration of their stay.

      The traveler is obligated to leave the accommodation no later than the final deadline indicated by the host in the announcement or at another time specified by mutual agreement between the traveler and the host. If the traveler does not respect this time limit for occupancy, the host has the right to make the traveler leave the accommodation in accordance with the law.

    3. Book activities

      Travelers should carefully read the description specifying the activities in which they intend to participate to check their compliance with the conditions and rules indicated by the host in his advertisement (and other travelers for whom he has booked), such as minimum age, eligibility, physical condition, etc. At their sole discretion, Travelers may decide to notify the Host of any health concerns or other conditions that may prevent them from safely participating in any activity or event.

    Travelers should always follow the host's instructions, before and during the activity or demonstration.

  6. Booking changes, cancellations and compensation

    Hosts and Travelers can cancel or modify a confirmed reservation at any time (subject to applicable terms). Hosts and travelers are responsible for any cancellation or modification of reservations they have made on the platform or that they have requested from customer service.

    If the traveler requests a modification to the reservation, the host will be informed directly of the request. The host has the option to accept or reject the modification.

    If the traveler decides to cancel the reservation, it is subject to the refund conditions. If the cancellation occurs 07 days or more before the booked date, the full amount of the installment will be refunded to the traveler. If cancellation occurs less than 07 days before the booked date, the deposit will not be refunded to the traveler. The platform undertakes to find another traveler as soon as possible for the canceled reservation that corresponds to the canceled dates. In the event of no reservation, the premium paid by the traveler will be transferred to the host as compensation for the cancellation.

    If the Host cancels a confirmed reservation, the full amount paid will be refunded to the Traveler. The Platform undertakes to find another reservation to replace the canceled reservation. Sacoddo may post a comment indicating that the advertisement has been canceled by the host and that the advertisement is unavailable.

    If the Platform discovers that one of its users, whether a host or traveler, does not respect the conditions of accommodation, the Platform may decide, at its sole discretion, to cancel the confirmed reservation and return the reservation amounts to the owners.

    For events and activities, if weather conditions pose a security risk to participants or prevent the host from organizing an experience or event that takes place primarily outdoors. Hosts may also cancel their service if other conditions prevent the host from providing the service safely.

    For activities, in some cases participants may be compensated and Sacoddo will reimburse travelers, at its discretion, for the total fees they pay for activities in accordance with this policy:

    • The host does not complete the booked activity or arrives more than 90 minutes late from the departure time indicated in the advertisement, causing the traveler to abandon participation in the activity.

    • The host makes significant changes to the activity after booking that do not meet the travelers' wishes.

    • The activity poses a clear safety or health risk and could reasonably affect the traveler's participation in the activity.

  7. Reviews and comments

    After completing a reservation, travelers and hosts can leave a general comment and star rating (rating) about the hosts. Reviews and comments reflect the opinion of individual members and not the opinion of the platform and are not verified and may be unfounded or false. Travelers and hosts take full responsibility for their comments and must be fair and honest and comments must not contain offensive or misleading terms.

    Ratings and comments are part of each Member's public profile and may also be displayed elsewhere on the Sacoddo Platform (in particular on the Announcements Page) along with other relevant information, such as the number of reservations, the number of cancellations, average response time and other information.

  8. Damage and compensation

    By law, you are obliged to take out an insurance policy against the risks of fire, theft and civil liability. Sacoddo recommends that every host take out insurance to cover any potential problems that may arise during travelers' stays.

    As a Traveler, you are responsible for returning the Accommodation (including all property in the Accommodation) to the condition you found it in upon arrival. You are responsible for your actions and the actions of any person you invite to the Accommodation, or to whom you grant entry to the Accommodation.

    In the event that the Host reports a shortage or damage to his or her belongings at the end of the reservation, the Traveler must compensate the Host immediately and thus fully recover his or her warranty.

  9. Content Policy

    By posting content on Sacoddo, you agree to abide by the rules of our Content Policy. We reserve the right to remove any content that does not comply with these rules, in part or in whole.

    In the event of repeated and serious violations of the Content Policy, we reserve the right to permanently suspend or delete the account or accounts in question.

    Sacoddo may authorize Members to create, upload, publish or store content, such as text, images, audio or video content, documents and other information on or through the Sacoddo Platform (“Member Content”), and to browse and view Members’ postings and any content made available by Sacoddo on or through the Platform , including content owned by Sacoddo and any third-party content that the Platform has permission to use (Sacoddo Content).

    Sacoddo may ask Hosts to use professional photographers to take photos or views of their Services so that they can include them in their advertisements with or without mentioning the source. Whether you stop providing Services on the Platform, or whether your Sacoddo Account is closed or suspended for any reason, you acknowledge that You agree that Sacoddo has the right to use any image or content, in order to enrich and/or promote the Platform while respecting copyright and intellectual property rights.

    Members are solely responsible for all Content they provide on or through the Sacoddo Platform. Therefore, they declare and acknowledge that they are either the sole and exclusive owners of all content they make available on or through the Sacoddo Platform, or that they comply with copyright and intellectual property laws or any applicable law or regulation.

    Sacoddo does not authorize the uploading or publishing of any of the following content:

    • Fraudulent, false, misleading or deceptive.

    • is defamatory, vulgar, obscene or vulgar.

    • Incite discrimination, intolerance, racism, hatred, harassment or harm to an individual or community.

    • Approves or encourages illegal activities or the use of illegal or dangerous substances.

    • Advertising or other content for commercial purposes, logos, links or company names

    • Illegal content that does not respect the rights of others or an entity, including intellectual property rights and privacy rights.

    • Spam, repetitive and annoying content.

    • Violates Sacoddo platform content policy.

    Sacoddo reserves the right to block or disable access to any Content that conflicts with these Terms or applicable Sacoddo policies, or is potentially harmful to Sacoddo, its Members or third parties. When Sacoddo removes or cancels Content, Sacoddo sends notice to the Member and gives the Member the reasons for such decision unless This notification prevents or hinders the detection of fraud or other illegal activity, or harms the legitimate interest of other members or third parties.

    You acknowledge that Sacoddo has no general obligation to screen Member Content or investigate facts and circumstances that indicate illegal activity, but that Sacoddo has the right to investigate, verify or edit Member Content, or revoke access in order to protect and improve the security of the Platform or for other purposes as provided on these terms. Members are invited to cooperate with Sacoddo and assist in good faith, providing the necessary information and taking such reasonable measures as Sacoddo requires in the event of misuse of the Platform.

  10. Responsibility and security

    The User acknowledges that the Services provided may be interrupted in the event of failures or outages of the Internet or telecommunications infrastructure that are not under our control and which may result in interruption of access to the Platform. Sacoddo may, temporarily and taking into account the interests of the Members, limit the availability of the Platform for maintenance reasons. Or updates to ensure the proper functioning or to improve the Platform. Sacoddo can improve or modify the Platform and add new services or functions at any time. , Sacoddo will notify members of these amendments made to the platform, except for minor amendments that do not have any material impact on the contractual obligations of the parties.

    The Sacoddo platform cannot be held liable in the event of bad faith intrusion, and the User acknowledges that the Services may contain technical or editorial errors that may in some cases lead to a loss of efficiency.

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